Refund Policy
Refund Policy
Last Updated: October 14, 2025
1. Return Window
We accept returns within 30 days of delivery for most products.
2. Eligible Returns
To be eligible for a return, items must be:
- Unopened and unused (for supplements and skincare products due to health and safety regulations)
- In original packaging
- Not expired or close to expiration
3. Non-Returnable Items
The following items cannot be returned:
- Opened supplements or skincare products (for health and safety reasons)
- Products without original packaging
- Sale or clearance items (unless defective)
4. Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We will provide a replacement or full refund
5. Return Process
- Contact our customer service team to initiate a return
- Receive return authorization and instructions
- Ship the item back using a trackable shipping method
- Refund will be processed within 5-10 business days after we receive the return
6. Refund Method
Refunds will be issued to the original payment method used for purchase.
7. Return Shipping Costs
- Customer is responsible for return shipping costs unless the product is defective or we made an error
- We recommend using a trackable shipping service
8. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
9. Contact Us
For return requests or questions, contact us at: allnaturals.contacts@gmail.com